Help & Support
Record Play P&L Sync — Help & Support
Record Play P&L Sync connects QuickBooks Online to Record Play’s event P&L workbook in Google Sheets. It only reads QuickBooks data; it never changes anything there.
Common tasks
Connect or reconnect QuickBooks: Record Play → Connect QuickBooks
Update an event’s numbers: open the event’s tab, then Record Play → Refresh this event
Disconnect: Record Play → Disconnect QuickBooks, or in QuickBooks go to Settings → Apps → Connected apps
If something goes wrong
“QuickBooks needs reconnecting”: your connection expired or was removed. Run Connect QuickBooks again.
“Invoice not found”: check that the invoice number in the Config tab matches QuickBooks exactly. Separate multiple invoices with commas.
A line doesn’t show up in the P&L: the product/service name in QuickBooks must match the Lists tab exactly.
Any other error: open the Sync Log tab and copy the most recent row, including its intuit_tid.
Contact support
Email info@recordplay.live. Include the event tab name, the time of the error and the Sync Log row. We usually reply within 2 business days.